Terms and Conditions

These terms apply to services provided by Huskili Pty Ltd (“Huskili”, “we”, “us”) and to purchases from our online shop. By engaging us or placing an order you agree to them. Where a signed proposal, quote or services agreement says something different, that document takes precedence for that engagement.

Part A: Consulting, integration and automation services

1. Engagement and scope

Work is done either on an hourly basis or under a written quote for a defined scope. Anything outside a quoted scope is hourly unless a variation is agreed in writing. We may decline or pause work that we consider unsafe, unlawful or outside our expertise.

2. Fees and payment

Hourly work is billed in 15-minute increments at the rate current at the time, plus GST, and invoiced monthly. Quoted work is invoiced as set out in the quote, which may include a deposit. Managed automation is billed monthly in advance. Travel outside the Perth metropolitan area is charged at cost plus time. Invoices are due 14 days from issue unless otherwise agreed. We may suspend work or services on overdue accounts and charge reasonable recovery costs.

3. Your responsibilities

You will give us timely access to the systems, people and information needed to do the work, and you confirm you are entitled to give us that access. You are responsible for maintaining backups of your data and for the licensing and security of your own systems. Decisions about your business remain yours; we provide advice and implementation, not guarantees of outcome.

4. Third-party systems

Our work often depends on software, APIs and hardware provided by others (for example CRM, accounting or phone platforms). We do not control those products. If a vendor changes, limits or withdraws a feature, an integration may stop working; fixing it is chargeable work unless covered by a managed arrangement. We are not responsible for downtime, data loss or costs caused by third-party products.

5. Managed automation

Where a managed arrangement is in place we monitor the covered automations and use reasonable efforts to keep them running, including fixes for changes in the systems they connect. Monitoring is not continuous human supervision; response times are as set out in the arrangement. Either party may end a managed arrangement with 30 days’ written notice.

6. Intellectual property

On payment in full, you own the custom applications, workflows and documentation we create specifically for you. We keep ownership of our pre-existing tools, templates, libraries and know-how, and grant you a perpetual licence to use them as part of what we deliver. We may reuse general techniques and non-identifying learnings on other projects.

7. Confidentiality and data

We keep your business information confidential and use it only for the engagement. Our handling of personal information is described in our Privacy Policy. We remove our access to your systems when an engagement ends unless a managed arrangement continues.

8. Hardware and installation

Hardware we supply carries the manufacturer’s warranty. Installation work is warranted against defective workmanship for 12 months. Electrical work requiring a licensed electrician is subcontracted to one, and the electrician’s certification applies to that work. Site access, power and network provision are your responsibility unless quoted.

9. Ending an engagement

Hourly engagements can be stopped by either party at any time; you pay for work done to that point. Quoted work can be cancelled by you, in which case you pay for work completed plus any non-recoverable costs incurred. We will hand over work in progress and documentation on payment.

10. Liability

Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot be excluded. To the extent permitted by law, our total liability for any engagement is limited to the fees paid for that engagement in the previous 12 months, and we are not liable for indirect or consequential loss, loss of profit, or loss of data. Where the law allows liability to be limited to re-supply of services, it is so limited.

Part B: Online shop

11. Orders and pricing

Prices are in Australian dollars and include GST unless stated. Stock and pricing come from our suppliers and can change; if a price or availability error affects your order we will contact you before proceeding and you may cancel for a full refund. An order is accepted when we confirm it by email, not when payment is taken.

12. Delivery

Delivery times shown are estimates. Risk in goods passes to you on delivery. Please check goods on arrival and tell us about any damage or shortage within 3 business days.

13. Returns and warranty

Goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product is faulty or not as described you are entitled to a repair, replacement or refund depending on the failure. Change-of-mind returns are accepted within 14 days for unopened goods in resalable condition, less any restocking fee charged to us by the supplier, and you pay return freight. Contact sales@huskili.com before returning anything.

Part C: General

These terms are governed by the laws of Western Australia. If any part is unenforceable the rest still applies. We may update these terms; the version on huskili.com at the time of your order or engagement applies. Questions to sales@huskili.com or 08 6117 3851.